Everything you need to know about purchasing, sending, and redeeming our digital gift cards.
What is a J&M gift card?
Digital only. Our gift cards are delivered by email with a unique code. They work just like store credit on Jax & Molly's.
Denominations. Available in select amounts shown on the product page. Need a different amount? Contact us.
How are gift cards delivered?
Instant email delivery. You (and/or the recipient if you enter their details at checkout) will receive the digital card by email. Keep that email—there’s a “View gift card” link to check balance later.
Scheduling. If checkout shows a “Send as a gift” option, you can enter the recipient’s name/email and an optional delivery date. If not, you’ll receive the card and can forward the email with your own note.
How do I redeem a gift card?
- Add items to your cart and proceed to checkout.
- Enter the gift card code in the Gift card or discount code field.
- Any remaining balance stays on the card for next time.
Combining with discounts. Yes—gift cards can be used with discount codes. The discount applies first; your gift card covers the remaining total.
Taxes & shipping. Gift cards apply to the order total, including taxes and shipping.
Multiple cards. You may use more than one gift card on a single order.
Balance, partial use & reloads
Check balance. Use the “View gift card balance” link in your original email. Can’t find it? Contact us and we’ll help.
Partial use. If your order total is less than the card value, the unused balance remains for future orders.
Reloads. Existing cards can’t be reloaded; simply purchase a new card if you need additional value.
Currency & region. Cards are issued in our store currency and redeemable on our website only.
Expiration, fees & cash-out (New Jersey)
No expiration on paid card funds. We do not set an expiration date on the funds of paid gift cards. Under New Jersey law, funds on paid gift cards may not expire for at least 24 months.
No dormancy fees within 24 months. We do not assess inactivity or dormancy fees.
Cash-out of small balances. In New Jersey, if a paid card’s remaining balance is under $5 after a purchase, you may request a cash refund of that remainder.
Promotional/bonus cards. Cards issued as a free bonus or reward (not purchased) are considered promotional and are not eligible for NJ’s under-$5 cash-out rule and may include a disclosed expiration date. See the specific promotion’s terms.
Returns, refunds & lost cards
Final sale. Gift card purchases are non-returnable and non-refundable.
Refunds for orders paid with a gift card. If you return an item purchased with a gift card, the refund is issued back to the same card (or a new card if needed).
Lost or stolen cards. Treat gift cards like cash. If lost or compromised, contact us with proof of purchase; if the remaining balance is unused and the code can be verified, we’ll work to reissue the value.
Fraud prevention. We may delay or cancel issuance if an order triggers fraud-prevention checks.
Other questions
Need help with a specific card or balance? Reach us at tair@jaxandmollys.com with your order number or the last 4 characters of your card code.
