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✦ Free U.S. shipping on orders $99+
We know you’re excited to get your pup’s order. Here’s what to expect from processing through delivery, including the difference between Ready-to-Ship and Made-to-Order items.
Ready-to-Ship items are generally processed within 1–2 business days before being handed off to the carrier.
Made-to-Order apparel is generally prepared within about one week before shipping. Processing time is separate from carrier transit time.
Available shipping methods and rates are calculated and displayed at checkout based on your order and delivery address.
Carrier delivery estimates begin after your order has finished processing and has been transferred to the shipping carrier.
Delivery estimates are not guarantees. Carrier delays, weather, holidays, and other circumstances outside our control may occasionally affect transit times.
Qualifying merchandise orders of $99 or more receive free standard shipping automatically at checkout. No promo code is required.
Jax & Molly’s currently ships to eligible addresses within the United States.
Shipping availability for a particular address will be confirmed during checkout.
Once your order ships, you’ll receive a shipment confirmation email containing your tracking information.
Tracking may take some time to update after the carrier first receives the package, so don’t be concerned if movement does not appear immediately.
During especially busy periods, holidays, launches, or unusually high order volume, processing may occasionally take longer than expected.
If we anticipate a significant delay with your order, we’ll make reasonable efforts to contact you using the information provided at checkout.
Once a shipment has been transferred to the carrier, carrier-related loss, delay, or transit damage may be outside Jax & Molly’s direct control.
If your package arrives visibly damaged, keep the packaging and take clear photos of the package and item. Contact us promptly so we can help determine the appropriate next step.
If shipping protection or insurance is offered at checkout, the terms of that protection will apply to eligible claims.
Please review your shipping address carefully before completing checkout. Customers are responsible for providing a complete and accurate delivery address.
If you notice an address error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.
If you have a question about an existing shipment, include your order number when contacting us.
