Shipping Policy

SHIPPING POLICY

From our hands to your doorstep.

We know you’re excited to get your pup’s order. Here’s what to expect from processing through delivery, including the difference between Ready-to-Ship and Made-to-Order items.

READY TO SHIP1–2 Business Days
MADE TO ORDER5 Days or Less
FREE SHIPPINGU.S. Orders $99+
READY TO SHIP Already made. Ready to go.

Ready-to-Ship items and jewelry are generally processed within 1–2 business days before being handed off to the carrier.

MADE TO ORDER Made after you order.

Made-to-Order apparel is generally made in 5 days or less before shipping. Processing time is separate from carrier transit time.

Shipping Rates & Delivery

Available shipping methods and rates are calculated and displayed at checkout based on your order and delivery address.

Carrier delivery estimates begin after your order has finished processing and has been transferred to the shipping carrier.

Delivery estimates are not guarantees. Carrier delays, weather, holidays, and other circumstances outside our control may occasionally affect transit times.

SPEND$99+
Free standard U.S. shipping

Qualifying merchandise orders of $99 or more receive free standard shipping automatically at checkout. No promo code is required.

Where We Ship

Jax & Molly’s currently ships to eligible addresses within the United States.

Shipping availability for a particular address will be confirmed during checkout.

Shipment Confirmation & Tracking

Once your order ships, you’ll receive a shipment confirmation email containing your tracking information.

Tracking may take some time to update after the carrier first receives the package, so don’t be concerned if movement does not appear immediately.

Processing Delays

During especially busy periods, holidays, launches, or unusually high order volume, processing may occasionally take longer than expected.

If we anticipate a significant delay with your order, we’ll make reasonable efforts to contact you using the information provided at checkout.

Lost or Damaged Packages

Once a shipment has been transferred to the carrier, carrier-related loss, delay, or transit damage may be outside Jax & Molly’s direct control.

If your package arrives visibly damaged, keep the packaging and take clear photos of the package and item. Contact us promptly so we can help determine the appropriate next step.

If shipping protection or insurance is offered at checkout, the terms of that protection will apply to eligible claims.

Shipping Addresses

Please review your shipping address carefully before completing checkout. Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.

Processing time and shipping time are different. Ready-to-Ship and Made-to-Order processing estimates refer to the time before your package leaves Jax & Molly’s. Carrier transit time begins after shipment.
SHIPPING QUESTION? We’re happy to help.

If you have a question about an existing shipment, include your order number when contacting us.

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