Return Policy & Commonly Asked Questions

Do you offer returns or exchanges?

Sorry we do not offer returns or exchanges. Each item is custom made on a per purchase basis and created using the measurements provided by the customer as a guideline. Please measure your pup carefully and if you are unsure about anything or simply have a question please send us an email prior to placing your order to info@jaxandmollys.com.

Do you offer licensed fabrics?

No, we do not make or re-sell licensed fabrics

Should I add additional space to my measurements?

No, if you do this it will result in your item being too large. Use our simple how-to-measure guide located in each listing's photos. Match the chest girth measurement to a size using our size chart. Pick based on chest girth. We can customize the neck and length accordingly if the measurements are reasonable.

Do you offer a hole for my dog's harness?

No, we do not make holes in our garments.

Do you offer name printing on fleece sweaters?

No, we do not offer vinyl printing on fleece material.

I ordered a size M because that's what I purchase from another brand and it fits perfectly.

Do not do this. Our patterns are all made by our in-house designer and do not resemble any other brands size chart. Please use our size chart.

Sizing details

Use our how-to-measure diagram along with our size chart located in each listing. Make sure all measurements are measured while your pup is standing. Laying or sitting will result in incorrect measurements.

Care instructions

Each item has care instructions located in the listing description.

Gift wrapping and packaging

No, we do not offer.

Wholesale availability

Currently not available for bulk purchase.